Deliver
Hard Copy — Copier giant Ricoh wooed scores of tech execs with a personalized campaign designed to appear to their egos
(October 2008)

Physician Referral and Telephone Triage Times
The Wider World of Call Centers
(September 2008)

Deliver
Liquid Gold: How the STORY agency turned a major mistake into a marketing masterpiece
(October 2007)

BLUEPRINTS
E-Laws - The Complexity of Compliance Made Simple
(April/May/June 2007)

Fundraising Success
Put Your Best Foot Forward With IVR
(October 18, 2006)

FundRaising Success Magazine
Three Steps to Customer Satisfaction
(July 2006)

Target Marketing
Cover Story: How Good Is Your Customer Service?
(July 1, 2006)

DM News
Interactive Technology Alters Rules of DM Branding
(February 13, 2006)

CHICAGO SUN-TIMES
Lewis Lazare - Ad Notes/Towards the 22nd Century Award to Lieber
(July 11, 2005)

DM News Outlook 2005
Despite DNC, Teleservices Industry Is Poised for Growth (February 7, 2005)

Physician Referral and Telephone Triage Times
Tightening Your RFPs and Contracts for Technology Vendors(January 2005)

Target Marketing
Heard and Overheard (August 2004)

The Wichita Eagle
MCI Shuts Call Center (June 26, 2004)

Servicing Management Magazine
Maintain Efficiencies At The Phones (June 2004)

Physician Referral and Telephone Triage Times
Demystifying Call Center Technology(May 2004)

Direct
The First 50 (April 1, 2004)

Chicago Tribune
Telemarketers Switching to Reconnect with Profits (March 29, 2004)

ActionLine - Los Angeles Association of Health Underwriters
Marketing Under New Telephone, E-Mail and Fax Restrictions - How to Keep in Touch with Customers and Prospects under the New Rules (January/February 2004)

Wells Fargo Business News
Marketing Under New Telephone, E-Mail and Fax Restrictions - How to Keep in Touch with Customers and Prospects under the New Rules (December 2003)

Target Marketing
Four Call Reports You May Be Missing (December 1, 2003)

Chicago Sunday Sun-Times
Telemarketers, page 3 (November 28, 2003)

WFLD-TV Chicago
Fox News Chicago (September 24, 2003)

STC Lines
Pioneer Call Center Consultant Mitchell Lieber named 2003 Chicago Direct Marketer of the Year (June, 2003)

WGN-TV Chicago
9 O'Clock News (May 13, 2003)

DM NEWS
DraftWorldwide Bags Top Tempos at CADM (April 15, 2003)
Scroll down to highlighted section

CHICAGO SUN-TIMES
Lewis Lazare - Ad Notes/Direct Marketer of the Year (April 8, 2003)

DIRECT
CADM Names Lieber DMer of Year (April 3, 2003)

DIRECT
Live From Chicago: Jones Becomes Second Woman to
Receive Downs Award (April 23, 2002)

DM NEWS
Image Makeover Urged for Teleservices (October 4, 2001)

CATALOG AGE
Eye on B-to-B: Dialing for Dollars (August 1, 2001)

DM NEWS
CADM Approves New Code of Conduct For Members (July 3, 2001)

CHICAGO SUN-TIMES
Lewis Lazare - Code of Conduct (June 28, 2001)

DIRECT NEWSLINE
Chicago DM Posts a New Code of Conduct (June 28, 2001)

ADVERTISING AGE
Photo Review (February 19, 2001)

ADVERTISING AGE
Ad Age Special Report: Direct & Database Marketing
Telemarketing Steps Out From the Shadows of Direct
Selling (October 16, 2000)

CHICAGO TRIBUNE
George Lazarus On Marketing Etc. (August 22, 2000)

DIRECT NEWSLINE
Short Cut - CADM elected Mitch Lieber president (August 5, 2000)

ADVERTISING AGE
In the News Mitchell Lieber
Focusing on Convergence (July 31, 2000)

CATALOG SUCCESS
Outbound Strategies (January 1, 2000)

WBBM-TV Chicago
10 O'Clock News (November, 1999)

PLANTS, SITES & PARKS
An Important Call: How Telecom Taxes Impact Site Selection
(April/May, 1999)

WGN-AM Chicago
Extension 720 with Milton Rosenberg (June, 1998)

DM NEWS' TELESERVICES NEWS
Conference Call
Evolving Relationship Between Clients and Providers (June 8, 1998)

CARD MARKETING
Telemarketing
Calling Joe College: Wanna Credit Card? (March, 1998)

DIRECT
A Tough Call - The Pros and Cons of Outsourcing Your Call Center (September 1, 1996)

BLOOMBERG NEWS SERVICE
AFL-CIO Sues to Block Illinois Law Letting Employers Eavesdrop (December 15, 1995)

ASIAN SOURCES TIMEPIECES
Catalogs, Interactive TV Reaches More Consumers (July, 1994)

MARKETING NEWS
Privacy Bill Alarms Researchers (January 3, 1994)

TARGET MARKETING
Six Strategies for Adding Telemarketing to Your
Media Mix (February 3, 1993)

CRAINS CHICAGO BUSINESS
Taking Answering Service One Step Further (January 27, 1992)

MARKETING NEWS
Researchers See Lucrative Possibilities in Telemarketing (September 2, 1991)

CHICAGO TRIBUNE
Voice of the People
Voice Mail Needs Human Attention (July 27, 1991)

COMMUNICATIONS BRIEFINGS
Making 800 Numbers Pull (June, 1991)

TARGET MARKETING
9 Ideas for Increasing 800 Number Responses (April, 1991)