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Inbound Telephone Skills for TSRs/CSRs
201-A. For Order-Taking
201-B. For Customer
Service
201-C. For Sales
Leads
201-D. For Sales
201-T. Train
the Trainer or Manager
Outbound
Telephone Skills for Trainers/Manager
202-A. For Sales
or Appointment Setting
202-B. For Sales
Leads Qualification or Generation
202-C. For Market
Research
202-T. Train
the Trainer or Manager
203-Account
Management Telephone Skills
for TSRs/CSRs/Managers/ Trainers
(Based
on trainings offered above)
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P A R T I C I P A N T S C
O M M E N T
O N S E M I N A R S & T R A I N I N
G S . . .
He was funny, informative, good
slides and handouts.
To the point. Made sure we were
hearing what we need[ed] to hear.
Slides were great. The tapes he
played of sample calls were an excellent supplement.
Mitch has a precise understanding of what telephone marketing
is all about.
I'm not as nervous anymore when first calling a new account.
Interactive with class[made]...made it more interesting.
Mitch has good humor.
Covered current techniques.
Asked us what we wanted to get out of class and geared
his class around us.
Humorous, knowledgeable, approachable.
Mitchell was very good at interactive teaching. Excellent
information.
Was very knowledgeable and interested in what we
wanted to learn.
Thanks Mitch! I definitely enjoyed working with you.
Contact
us about Telephone RepTraining.
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In your company, the only people who communicate 1:1 with your customers
may be telephone reps. Do your TSR/CSRs have the proper tools to
do so effectively, including solid telephone skills? Below are 10
ways in which Lieber & Associates training can help.