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Seminar &
Keynote Topics
208. Repackaging
Teleservices — A Public
Image Make-Over
207. Transforming
your
Call Center into a
Contact Center
206. Three Paradigm
Shifts that are Changing
Teleservices Today
205. Train the
Trainer —
Basic Inbound
Call Center Skills
204. Introduction
to
Call Center and Contact
Center Technology
203. Outsourcing
Nuts
and Bolts
202. How to Measure
Teleservices and
Call Centers
201. How
to Integrate
Telephone, Direct and
Internet Marketing —
30 Ideas
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P A R T I C I P A N T S C
O M M E N T
O N M A N A G E M E N T S E M I N A R S
. . .
Humorous, knowledgeable, approachable.
Really good insight on how call centers integrate into
total Direct Mktg.
Mitch knew his subject matter very well and was very enthusiastic.
Encouraged feedback for participation throughout class. Kept
up and talked about current events in industry.
Mitch was very informed--good choice for this...Great
interaction with classroom.
Mitchell Lieber really does know his material...I learned
several new items.
Mitch put together several types of media — Direct
Mail, Television, Radio — and applied telemarketing strategies
to each one. Very interesting. I learned a lot about other
types of direct marketing — outside of direct mail.
Hands on tips. Set-up quite a few situations — excellent
patience & knowledge.
Looking into the future of teleselling. What are tech/legal/other
elements affecting this medium?
Very informative, incorporated real life information and
experiences.
Asked us what we wanted to get out of class and geared
his class around us.
Mitch, thank you! You solved a problem for me. I'm going
to give it a try.
Mitch has a precise understanding of what telephone marketing
is all about.
Contact us about Seminars
& Keynotes.
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Lieber
& Associates professional education is highly regarded throughout
the country and is now available to your enterprise in-house.