Speaking Calendar - Mitchell Lieber
In addition to in-house training sessions at client locations,
Mitchell Lieber will be speaking at these events for which the public
may register.
2005
December
American Teleservices Association
High Performance Series Seminar
Leveraging
Data and Technology
December 7-8, 2005 Phoenix, Arizona
November
CADM
Basic Course
The Basics of Call Centers
November 10, 2005 Chicago, Illinois
July
American Teleservices Association
High Performance Series Seminar
Integrating Teleservices
and Direct Response
December 7-8, 2005 Phoenix, Arizona
June
Direct Marketing Association (DMA) Teleservices Conference
Better
Inbound Results Now! - Measure More to Manage Better
June 23, 2005 Orlando, Florida
April
CADM Basic Course
The Principles of Call Centers
April 21, 2005 Chicago, Illinois
2004
November
DePaul University
Pennebaker
Certificate in Direct and Interactive Marketing
Call and Contact Centers for Direct and Interactive Marketers
November 2, 2004 Chicago, Illinois
CADM Basic Course
The Basics of Call Centers
November 4, 2004 Chicago, Illinois
June
DMA Teleservices
Conference
Why the "Service Level" Metric is Inadequate -
How to Measure Service for a True Picture and Competitive Edge
June 4, 2004 Palm Beach, Florida
The Sixteenth National Conference on Physician Referral and Health
Information Call Centers
Demystifying Call Center Technology - Half Day Workshop
June 23, 2004 Chicago, Illinois
May
Direct Marketing Days New York
The Future of call Centers - Are You Ready?
May 25, 2004 New York City, New York
April
CADM
Basic Course
The Basics of Call Centers
April 15, 2004 Chicago, Illinois
Chicago
Tempo Awards
Featured Speaker: Direct Marketing - Yesterday, Today and
Tomorrow
April 21, 2004 Chicago, Illinois
Chicago
Direct Marketing Days
The Basics of Call Centers
April 22, 2004 Chicago, Illinois
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