Call Center Periodicals*
U.S.A. Monthlies

These publications are free to those active in the call center business, unless otherwise noted in [ ].

· Call Center Magazine
www.callcentermagazine.com
888-824-9793 or 615-377-3322


· Call Center Management Review
www.incoming.com/s1ccmr.html
800-672-6177 or 410-267-0700
[$287 - $337/year]


· CC News
www.ccnews.com
215-788-7112


· Customer Inter@ction Solution
(Formerly C@ll Center CRM Solutions; prior to that Telemarketing magazine)
www.cismag.com
800-243-6002 or 203-852-6800


· Customer Interface
(formerly Teleprofessional)
www.c-interface.com
888-527-7008 or 218-723-9477


· Customer Support Management
www.customersupportmgmt.com
800-775-3777 x351 or 203-358-9900 x351

*These are general recommendations. Specific strategies and tactics should be based on a review of your needs, market and operation. For outside support, contact Lieber & Associates.