Lieber & Associates - Call Center Periodicals

Lieber and Associates: Contact and Call Center Consultants Enhancing Contact Center Management, Metrics & Technology

Knowledge Base

Assessment-Its Value and When

Audit/Assess Your Contact Center

Auditing/Assess: Internal vs. External

Automate Cost Efficiently

Automatic Call Distributors

Call Blending Feasibility

Call Blending Success

Call Center Periodicals

Call Center Technology (Predictive Dialers, ACDs & Software)

Consumer Privacy & Sales Resistance - How to Adapt

FTC & FCC Regulations

In House Contact/Call Center

Metrics for Inbound Calls

Metrics for Outbound Calls

Monitor Calls to Improve Sales & Service

Outsourcer RFP

Outsourcer Training

Sales Calls Scripts

Sales Lead Management

Sales - Phone Sales Integration

Toll Free Number Advertising Success

Train Reps Well!

Transfer Calls Now to Make More Sales

TSR/CSR Performance

Web Chat...Maybe

  Lieber & Associates
  3740 N. Lake Shore Dr.,
  Suite 15B-2
  Chicago, IL 60613-4202
  Tel: 773-325-9400
  Fax: 773-325-0621
  *Watch for our new
    Chicago area address in     2009.

  Branch Offices:
  Albuquerque, New Mexico
  Norcross (Atlanta), Georgia

Contact Us

Call Center Periodicals*

U.S.A. Monthlies

These publications are free to those active in the call center business, unless otherwise noted in [ ].

· Call Center Magazine
www.callcentermagazine.com
888-824-9793 or 615-377-3322

· Call Center Management Review
www.incoming.com/s1ccmr.html
800-672-6177 or 410-267-0700
[$287 - $337/year]

· CC News
www.ccnews.com
215-788-7112

· Customer Inter@ction Solution
(Formerly C@ll Center CRM Solutions; prior to that Telemarketing magazine)
www.tmcnet.com/call-center/
800-243-6002 or 203-852-6800

· Customer Interface
(formerly Teleprofessional)
www.c-interface.com
888-527-7008 or 218-723-9477

· Customer Support Management
www.customersupportmgmt.com
800-775-3777 x351 or 203-358-9900 x351

*These are general recommendations. Specific strategies and tactics should be based on a review of your needs, market and operation. For outside support, contact Lieber & Associates.